Frequently Asked Questions

Download guides, and further instructions.

OLD vs NEW

What's the difference between the old site and the new FFS PRO® University? We have made sure that the high quality of learning made available has been improved across the board, with newly designed content.

Click below to download the guide to the new FFS PRO® University Online Training.

Refer to the following document to determine what FFS PRO® University courses you need to take for the appropriate product installations, programming, commissioning, testing, and monitoring to meet the certification requirements.

PUBLIC PROFILES

When an account is created, a user's Profile is private by default. However, in order for potential customer or inspectors to be able to search and view your profile, you need to ensure your profile is set for public viewing. Make sure you can be found by marking your profile as Public and getting seen via the Certified Installer Search function.

BULK TRAINING GUIDE

For larger groups, it is also possible to purchase Training Credits, allowing your entire company group to access training online, at your own speed. FFS PRO® University provides the flexibility to accommodate the needs of any organization.

LIVE TRAINING GUIDE

Take your technician and installer training to the next level with expert in-person instruction from a Franklin Electric Fueling Systems Field Service Engineer.

If you want to go straight to booking a Live Training Event, then click below to download the guide to purchasing Live Training.

FURTHER QUESTIONS

Are there any prerequisites?
Yes, the FREE Fueling System Safety course certification must be achieved prior to taking any other courses in FFS PRO® University. Taking this course will unlock your ability to take other certification tests online. This course is also covered first in all live training workshops.

Is the online content the same as the live Face-to-Face content?
Yes, the content is the same.

How do I purchase the online certification courses?
Each course can be purchased via credit card directly from the course page. Once you pay for your certification courses using a credit card, the certification tests will unlock and you will be able to take the test.

Can I preview a course before I purchase?
Yes, you can preview an entire course from the course page. There will be a preview version of the full presentation at the bottom of the full list of Course Contents. You must purchase the course and pass the certification test before you gain your official certification.

What’s the benefit of a live training workshop?
We believe an opportunity for live interaction and hands-on demonstration is the best method for training. These sessions are conducted by Franklin Electric Fueling Systems Field Service Engineers who serve as on-hand installation experts to answer any questions and provide greater detail. You can also bring unlimited attendees to these training sessions, meaning it is likely a more cost-effective solution compared to purchasing individual certification courses for all of your employees. You also immediately qualify for our rewards program.

How long after the live training workshop do I have to take any additional tests?
The tests will remain unlocked until you take them. You have an unlimited time to take any new tests. After successful completion of a test, you will be given the certification for two years. After two years you will have to re-certify in the course.

How can I promote my certification accomplishments?
It’s simple, your profile page which contains all of your certification achievements has a unique public URL, specific to your account. Simply copy the URL from your profile page and share it to promote your accreditation. Any public profile will be available via the Certified Installer Search page.

How do I register my company up for a live training workshop?
Visit the Live Training page and fill out the Contact form to begin a conversation with a Franklin Training specialist. A local Franklin trainer will contact you directly to arrange the details of the training workshop, including any special customization needed for your business.

Do each of my staff members have to take every course?
No, we understand it can be difficult to take an entire crew off the job for a full week. We make it easy for you to customize training to fit your needs. Our modular workshop design allows you to split up the week by functional areas of expertise so you can have your staff attend as many or as few courses as needed, specific to their function.

Does my company have to do every course at a live training workshop?
No, we can customize the event to fit your needs. We do, however, always encourage you to take advantage of getting your staff certified in our complete end-to-end system solution.

Who should attend the Forecourt Specialist trainings?
This certification track is ideal for installers who regularly work on the underground forecourt with products including: containment, pipework, submersible pumps, spill containment, and overfill prevention at the beginning of a site installation.

Who should attend the Controller Specialist trainings?
This certification track is ideal for installers who regularly work on both the underground forecourt and in the back room with products including: submersible pump controllers, automatic tank gauges, and electronic line leak detection at the middle of a site installation.

Who should attend the Site Startup Specialist trainings?
This certification track is ideal for technicians who regularly work in the back room with products including: fuel management system programming, pipe and containment testing and electronic line leak detection programming at the end of a site installation.

Does my company have to do every course at a live training workshop?
No, we can customize the event to fit your needs. We do, however, always encourage you to take advantage of getting your staff certified in our complete end-to-end system solution.

How long does a certification last?
Certifications typically last for two years from the date of certification.

How will I know when it’s time to re-certify?
FFS PRO® University will automatically email you a reminder 90, 30, and 7 days before your certifications are set to expire.

FRANKLIN ELECTRIC FUELING SYSTEMS

At Franklin Electric Fueling Systems, everything we do focuses on providing petroleum marketers, distributors, installers, and maintenance personnel with the optimal Total System Solution™. We set the standard for quality and innovation, with industry-leading availability, and consolidated shipments all from one manufacturer. Visit the Franklin Electric Fueling Systems website to learn more.